Refund policy

All items are made to order specifically for each customer. Because of this, we do not accept returns, refunds, or cancellations for change of mind, incorrect size selection, or other customer-related reasons.

Defective or Incorrect Items

If you receive an item with a significant manufacturing defect or if you receive the wrong item, please contact us within 14 days of delivery with your order number and clear photos of the issue.

Eligible claims may qualify for a replacement at our discretion. We reserve the right to determine whether an item is considered defective.

Shipping Issues

Once an order has been shipped, we are not responsible for items that are lost, stolen, delayed, or damaged during transit. Any shipping issues should be addressed directly with the shipping carrier where applicable.

Contact

If you believe your order qualifies for an exchange due to a defect, please contact us via the contact page.